✦ÓdàbòCreate a Memorial

Refund Policy

Last Updated: October 2026

We want every family to feel cared for when using Ódàbò. This policy explains when purchases can be refunded and how to ask for one. All prices are charged in US dollars through our payment processor, Stripe.

1. Premium Memorials, Premium Accounts & Live Stream Access

14-day refund: If you're not satisfied with a Premium memorial, a Premium account upgrade, or Live Stream access, you can request a full refund within 14 days of purchase. No explanation is needed.

Once a refund is issued, the Premium features or Live Stream access paid for will be removed. Your memorial stays online on the free plan, though content beyond the free plan's limits (such as extra gallery photos) may no longer be shown.

After 14 days: Purchases are final, except for billing errors, duplicate charges, or a paid feature that didn't work and that we weren't able to fix.

2. Digital Condolence Gifts

Digital gifts (candles, flowers, trees and others) are a way of supporting a grieving family. Most of each gift, 94% after card processing fees, is passed on to the memorial's family. Because of this, gifts are generally final.

We will refund a gift if, within 7 days of sending it, you tell us that:

  • You entered the wrong amount or chose the wrong memorial;
  • You were charged more than once for the same gift; or
  • The charge was made without your permission.

We can only refund a gift that hasn't yet been paid out to the family. Some families are paid automatically soon after a gift is sent, so please contact us as quickly as possible.

A refunded gift and its message are removed from the memorial page.

3. Unauthorized Charges

If you see a charge from Ódàbò that you didn't make, contact us right away. We will investigate and refund unauthorized charges, regardless of the time limits above.

4. How to Request a Refund

Use the form below, or email support@odaboh.com with:

  • The email address you used at checkout;
  • What you bought, the date, and the amount;
  • The memorial's name (for gifts); and
  • A short note on the reason, if it's a gift or past the 14-day window.

We aim to reply within 5 business days. Approved refunds go back to your original payment method, in the same US dollar amount you paid. Your bank or card issuer may take 5–10 business days to show it, and we can't cover differences caused by your bank's currency conversion.

Refund or Dispute Request

Never include card numbers or passwords. We'll look up the charge from your email and purchase details.

5. Disputes & Chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve problems faster directly, and a dispute on a gift may delay support reaching the family.

6. Changes to This Policy

We may update this policy from time to time. The version shown here, with its “Last Updated” date, applies to purchases made from that date. Your rights under applicable consumer protection laws are not affected by this policy.